Shipping + Returns

SHIPPING + RETURNS WITHIN INDIA

  • Currently we ship all over India. COD applies to only limited cities within India.
  • Please allow for a period of 12-15 days for your order to reach you. Certain cities in India take time to get to. Please bear with us for the same. We will do our best to get your order to you as soon as possible.
  • Our garments have been made with handcrafted fabrics. We won't be able to process a refund, but we will be happy to execute a size exchange. You can write to us at info@iylaclothing.com for the same. 
  • You can exchange a garment for a different size within 10 days from when it is received by you. This is subject to availability of the desired size. Please ensure the garments are returned in appropriate condition, unused and with the original tags on them. 
  • In case the style doesn't work for you, we can issue you a store credit valid for 1 month for an item of the same value. 
  • The shipping cost for an exchange/ return of a garment will be borne by the customer. We will not be able to refund your initial payment of shipping. Once we exchange the garment for the desired size, the shipping of it to you will be borne by us.
  • There is no exchange/refunds for sale & discounted items 
  • Our fabrics are woven by hand and a variation in weave and colour isn't a defect, but the beauty of the handcrafted garment by the artisan involved.

    INTERNATIONAL SHIPPING/REFUND POLICY
  • Currently we ship to 17 countries only. 
  • We will not be able to process a refund/exchange for International orders. All orders stand Full & Final once purchased.
  • There is no COD option available for International orders. 
  • We ship via reliable couriers like FedEx, DHL and Aramex.
  • For International orders, kindly use the Razorpay option as a payment gateway. 
  • Any duties/taxes levied by the residing Country to be borne by the Customer. 
  • Our fabrics are woven by hand and a mild variation in weave and colour isn't a defect, but the beauty of the handcrafted garment by the artisan involved.
  • If you wish to do the payment via Paypal, please write to us at info@iylaclothing.com and we will send you the necessary details.